This letter is a reply to my complaint in regards to advertising at Parliament Station.
Thank you for your email of 25 September 2011. You have expressed concern regarding the advertising recently installed at Parliament station and we welcome the opportunity to respond.
Under the terms of our Franchise Agreement with the State Government, we are entitled to sell advertising space on the train network and contract advertising companies for this reason.
The current advertising at Parliament station was installed on a one month contract term and will soon be removed.
Your comments regarding the nature of the advertising at Parliament, in that it is all-encompassing, have been brought to the attention of our Contract Manager and will be considered when future advertising contracts are being considered.
You have further advised that you find the advertising offensive and we therefore respectfully advise that complaints regarding the nature of advertising should be made in writing to the Advertising Standards Bureau. Complaints against the advertiser, in this case Telstra Corporation Ltd, can be made via the following methods:
- Online: www.adstandards.com.au
- Postal: The Advertising Standards Bureau
Level 2, 97 Northbourne Avenue
TURNER ACT 2612
Should the Advertising Standards Bureau find that any advertising breaches advertising standards, prior to completion of the current contract, we and our contracted advertising companies would be happy do remove the offending advertising.
Thank you again for taking the time to contact us.
Case Resolution Manager (Metrotrains)